STAR/PARV

Be prepared for your interview! STAR and PARV are two interview question formats that Human Resource pros love to use! STAR stands for Situation, Task, Action, Result. So if an interviewer asks you to explain a time when a customer was unhappy using the STAR format you would describe the Situation, describe your involvement in the situation (Task), describe the Actions you took to resolve the situation, and then describe the results of your action. PARV is very similar. It stands for Problem, Action, Result, Value. For “value,” you would include any benefit to the company/organization your action created.